Hello, 

I mistakenly lost my 2 iv reroll tickets when selecting the double reroll option I did not understand that just THIS service would cost 2 tickets and I would need more to reroll. 

Result, i wasnt able to reroll once and i lost my tickets. Please help me! Thank you

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Hello there @Freee Please accept my apologies for the delay in processing your request. We are very low on available Staff at the moment and this is causing longer delays than usual. I have forwarded your request to the responsible team member and when possible, a decision will be made regarding your Reroll Ticket refund.

 

Thank you for understanding and for your patience at this time. I hope you are not waiting for too much longer. Have a great day!

Houndstone

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Please, i have no monies its no fun 😢

Just give me a straight answer instead of ignoring my request... You guys suck.

Hello again. I apologize for the late response but as I explained in my last reply, we are currently low on available Staff. I can understand your frustration, but negative comments about Staff will not be tolerated.

 

A decision has been reached and I regret to inform you that your request has been denied. The NPC used to buy the double reroll service explains the cost of said service very clearly. If you had read the information carefully, you would have been made aware the rerolls you spent were used to pay for the cost of the service and therefore, no longer useable.

 

I would advise, in future, that you make sure to read and understand all the information provided before spending such high value items. I know this isn't the response you was looking for and I apologize for that. I'll lock this topic now. Have a great day!

Houndstone