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Can't find purchased mounts

Erulxurl
in Resolved General Support

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A while ago I bought 2 mounts. Today i started playing again. When i clicked on my mount nothing happened, so i dragged them out of my favorites to put them back in. Now i cant find them anywhere. Please help.

Hello there @Erulxurl Firstly, welcome back to PRO! I believe the problem is that though you do indeed own the two mounts, you own them on Silver Server and since your return you have been playing on the Gold Server. The quick access menu saves your favourites on both servers, regardless of whether you own the item on both servers or not and I believe this is what is causing the confusion. You still own Summer Serperior and Milotic Mounts on the Silver Server.

 

I hope this helps. Have a great day!

Houndstone

Please do not contact any Staff member privately, this will not speed up your case. 

 

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