Server crash and pvp

Hello Team,
 

I hope you are having a great day.
 

Today, a server crash occurred while I was playing a Random Ranked match. At the time of the crash, I was in a favorable position. Due to the crash, I was disconnected from the game. When I logged back in, I noticed that the match had been marked as a loss, and my rating had decreased.

I contacted the opposing player and confirmed that the match was recorded as a win for them. However, this outcome resulted from a server-side crash that disconnected all players, not from normal gameplay.
 

In such cases, deciding the winner based on who disconnects first does not seem logical or fair, as the match was unfinished. Since PRO should be able to detect server crashes through server status logs, I believe it would be reasonable to identify all unfinished matches affected by a crash and mark them as a draw. This would help prevent unfair rating losses in situations beyond the players’ control.
 

I hope you will consider this suggestion. Thank you for your time and support.
 

Kind regards,
Godredeye....