Hello, could you help me? On Tuesday, the game stopped launching on my phone, but everything is fine on my computer. I read a lot of articles on the forum and tried the following: 1) I reinstalled the game client several times, deleted the data and cache, and even found old clients. 2) I cleared the entire browser cache. 3) Turned off the music in the game (other people had this problem too). 4) I used to play with a VPN, but now I tried changing to a bunch of different countries. 5) Cleaned up my phone, freed up more than 40 gigabytes, etc. 6) Tried moving my character to a different location. 7) Tried different Wi-Fi networks—home, work, friend's place.
No results, the phone didn't update anything. I'll attach photos: the first photo is with VPN download, the second is without. 

 

 

 

Edited February 18Feb 18 by Chusikrts

Hello @Chusikrts,

 

Apologies for the delayed response. 

 

I see you have logged in quite a bit in the last 2 weeks, can I interpret that you are now able to play on your phone without the crashing?

This thread will now be closed due to inactivity. If you need assistance in the future, please feel free to create a new thread.