Accidental mount purchase - help with exchange

[Darkson]

Hello,

 

I purchased the Shiny Tyranitar Mount by mistake on March 6 at around 01:11 (local time).

 

Would it be possible to exchange it for the Shiny Absol Mount instead?

 

Thank you.

Edited Saturday at 06:34 PM by Darkson
Updating request

[Darkson]

Hello again,

 

My previous request has not been answered yet, so I am following up.

 

If it is not possible to exchange the Shiny Tyranitar Mount for the Shiny Absol Mount, could I please receive a refund of the 100 coins used in the purchase?

 

Thank you.

[Adiuvo]

Hello @Darkson,

 

I have forwarded your requests to the appropriate staff members. Once I get a response, I will make sure to let you know

[Darkson]

Hello, thank you for forwarding my request to the appropriate staff members. I appreciate your help and will wait for the response.

[Adiuvo]

Hi @Darkson,

 

You request has been granted. The Shiny Tyranitar mount has been removed from your inventory, with a Shiny Absol mount added to replace it.

 

Please check your bag and verify the exchange. 

[Darkson]

Hi @Adiuvo,

I checked my bag and everything is correct, as shown in the attached image. The exchange worked perfectly.

Thank you very much for your help and support. If possible, the topic can be closed since my request has been resolved.

Best regards,
Darkson