Hello, I have a problem, I cannot log in to the Silver server but I can log in to the Gold server, this happens to me on PC, but when I try from Android I can log in normally. I already reset my password trying to solve the problem and reinstalled the game but the same thing happens, I just can't log in to the Silver server from PC.

 

Hello @Alucardhb,

 

I'm sorry to see you're having difficulty logging into the game. 

 

You are not alone in having this problem, there are a number of other players encountering the same thing. Staff is aware of the issue and has been working to correct it. While trying to troubleshoot the issues, some players have managed to join the server after letting the automatic login go for roughly 5 minutes. This doesn't seem to work for everyone, but it might be worth attempting.

 

Going by what's been reported by the troubled players, it seems many using a PC are unable to log into the server they normally play on, but can easily log in to the server they normally do not play on. Some players can log in from their phone when using their cellular data, but not when on the Wifi network. Going by the information you have provided, it looks to be the same for you. 

 

I do apologize for the inconvenience. We don't have a timeline available for when it will be fixed, but once our team has identified the problem and worked a solution, I will make sure to notify you. 

Very kind, thank you for your quick response, I will be waiting for notifications.

Hello @Alucardhb,

 

Since the client update, it appears most players are able to login regularly without difficulty. I see you have been able to log in quite a lot in the past week. Can you please verify you are no longer encountering the log in issue?

Hi @Adiuvo
 

For now it seems that the problem was solved with the latest update, everything works correctly.
Thank you for your time and attention.

Glad to hear it.

 

Have a great day!