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Rollback - loss of essential data


Rayleight

  

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Hey; I have post to general support but it may be more accurate to post here; I hope having two identical post does not go against the rules,:

 

PRO Username: Rayleight

On which server issue happened: RED

 

What have you done before the problem was there?

Defeat the whole arena of mossdeep city - including both of the gym leaders - I then won the 7th badge of hoenn (mind one) and the server crashed.

After relog, the badge was gone, the bosses could not be deafeted anymore, but I could still battle every trainers in there.

 

What have you already tried to solve the problem?

well... Tried to battle the gym leaders again, but it did not work. Badge is out of my reach, can you help me ?

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Update on the issue.

I think my account may be a little more damaged than I think:

.In less than a day I was abble to defeat every trainers of the arena 4 or 5 times (without rollback) its seems like these respawn each time I relog.

.Same goes for every trainer I have fight since yesterday (near mossdeap town in the sea)

.I don t know if its a personnal bug or something I failed but just in case I put it here: I have explored the second part of metor falls (where you have to fall from the roof) and was stuck there. I mean there was no way out, one door and one ladder (with stars on them, letting me know they were fonctionnal) were closed to me. After beating the same trainers 3 times in 3 sessions I had to escape with an escape rope.

 

(In order to get the matter solved asap, I also post in general bug https://pokemonrevolution.net/forum/viewtopic.php?f=88&t=31382 ; if that goes against the rule please let me know or erase it).

 

Please forgive any lack of language as it is not my native tongue.

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Your issue will get looked at as soon as possible.

 

As for being able to rebattle trainers, this was an issue that was temporary due to the servers being worked on and not everything being saved. This should be fixed now.

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Official discord chat.

Be polite and patient if you need support. While users with the symbols +, % and @ are the chat staff, they are not necessarily also game staff, but they can usually advise you. That said, forums are better for reporting issues and bugs.

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Thank you!

 

New update about items collection

 

- in the cave above mossdeep town; i collected everypokeball on the ground but only got 3 shoal shell; will these items will respawn after 7 days ?

- In the abandonned ship; i have collected every keys and the scanner to give to the capitain, but can't pass the door as the game is telling me I only got 4 out of 6 keys.

To proof that, here are where I found the keys: 3x on the ruber ring white and red, 1x on the stray bird, 1x in the water in a cabin and 1x on a ball on the ground.

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Will you be able to come on the support chat to fix your gym bug?

 

As for the others:

 

Shoal Shell: Not possible. There are 4 in total, you probably haven't looked well enough.

Keys: Not possible either. There are 6 in total in 6 different locations. Look again.

___________________________________________________________________________

Official discord chat.

Be polite and patient if you need support. While users with the symbols +, % and @ are the chat staff, they are not necessarily also game staff, but they can usually advise you. That said, forums are better for reporting issues and bugs.

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