Need help :3 Serious Problem

[Xerzex]

can any body help me

[problem] when i try to log in PRO it says cannot connect to the server i checked the every red/green/blue server but not working

but when i use VPN i easily connected to the game :3 can any body tell me what's Wrong going on ?

:Ambivalent: :Bored: :Nervous:

 

Need Answer

[Shamac]

(Moved to proper place)

can any body help me

[problem] when i try to log in PRO it says cannot connect to the server i checked the every red/green/blue server but not working

but when i use VPN i easily connected to the game :3 can any body tell me what's Wrong going on ?

:Ambivalent: :Bored: :Nervous:

 

Need Answer

 

Hello Aizam321, hope everything is fine with you besides this issue.

 

Since you post in the wrong place, you couldn't see the banner in top of of the General Support subforum, but we have a Read this before making General Support topic, this was it help us helping you and other players common issues and without having to make one General Support topic. If, after trying the measures posted there, the problem persists or the solution of your problem isn't there is when you should make a General Support topic.

 

I will quote the protocol for that situation from that topic for easy access.

Hit by a "Cannot connect to server" message? Follow these steps and you will be fine:

1. Check your requirements.

 

2. Please confirm that the server is online via the unofficial server status on our website https://project-sato.net/statuschecker/ . Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3- Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4- Always make sure your client is up to date! You must download a new client each time when a new update is released viewtopic.php?f=14&t=4563 (delete the old client before extracting the new one). You will be given a prompt before logging in ( "Out of date version") if your downloaded client is not updated

 

5- If you are receiving a “Can not connect to server” prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "cannot connect to server" prompt is the server being down.

 

If you are able to see a “logging in” prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary ‘ghost’ queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

If you are receiving a “server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done.

 

6- If after loading up the launcher (and after when you press the "login" button) the message "connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down!

 

Hope i was able to help.