Barnyard444 Posted October 16, 2016 Share Posted October 16, 2016 Hi again general support thread. This is the third post I have made for this problem, as the other two keep getting locked, as such, please Do Not Lock this thread as the help provided previously did not help the situation. I am encountering a bug, where the Client is telling me that my account is banned from PRO. Even though on the official website, and forums, it is telling me that all accounts are active and I have no bans. I cannot see why I am banned, for how long or if I am banned or suspended. I don't think I have broken any rules and I do not use any third party software, which I do not know how to provide evidence of because the discipline appeal only describes that I must provide evidence, it does not say how. Any help would be greatly appreciated, and once again, please do not lock this thread, or at least message me privately, because the discipline appeal is not being responded too, and there is no other way I can appeal for help on this situation.... Thank you again. Link to comment Share on other sites More sharing options...
Piine Posted October 16, 2016 Share Posted October 16, 2016 Sounds like an IP Ban and not an account ban. May I ask if you are using a VPN/Proxy? It can also probably be that you have a net service with static ip also. Try appealing and hopefully getting a Trade Moderator/Game Master/Administrator to assist you with possibly removing that ip ban off your internet internal address. I do apologize in regard to your previous threads if you didn't get much of a feedback response as Community Contributors/Apprentices don't have much database access nor prior command/ban knowledge to know what your issue was. -Edited- Link to comment Share on other sites More sharing options...
Barnyard444 Posted October 16, 2016 Author Share Posted October 16, 2016 Thank you so much for looking into this Piine. Im not entirely sure, but I do not think I am using a VPN/Proxy, as I barely understand anything to do with private networks, and I did appeal in the discipline appeal thread, but due to it being a ban related issue, I assume the moderators are seeing this issue as me just appealing for an ordinary ban for using a cheat engine etc, and therefore not paying much attention. Thank you again for helping, is there anything more I can do from my end? I also do not mean to come across aggressive, I just wish to resolve the issue so I can get back to playing the game. Thanks again. Link to comment Share on other sites More sharing options...
Piine Posted October 16, 2016 Share Posted October 16, 2016 Well seeing I guess I was right of the fact you have a static IP and not using a VPN/Proxy, only thing you can do is either wait for the staff to remove the IP Ban or calling your internet provider (if the connection is yours) to switch/flush/change your IP to a new provided one, but the chance of a Customer Service Rep acknowledging that is quite slim. Link to comment Share on other sites More sharing options...
Barnyard444 Posted October 16, 2016 Author Share Posted October 16, 2016 I am not entirely sure I'm understanding all of what you're saying correctly, because it is all very new to me, but I don't think that it is a problem on my end, because if I had a static ip, what would have changed between logging on 2 days ago and now? I'm almost certain the system has banned me officially, I am just not sure what for because there is no record of me being banned on the website. Link to comment Share on other sites More sharing options...
Barnyard444 Posted October 16, 2016 Author Share Posted October 16, 2016 Update: I don't exactly know what just happened, whether the moderators have read this thread or my supposed 'suspension' just ran out, but I am now unbanned. Thank you for all your help Piine, you're a legend. Link to comment Share on other sites More sharing options...
Piine Posted October 16, 2016 Share Posted October 16, 2016 Ah, then wish you the best of luck and hope you to continue enjoying playing PRO. Link to comment Share on other sites More sharing options...
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