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Ggkappa
in Resolved General Support

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hi, when i try to enter in red server with my account it says im online when im not, but i can enter on the other servers!

can u guys help me plz

I had the same problem with you, my acount stuck maybe 12 hours already :Frown:

im in red server too

292756 hi, when i try to enter in red server with my account it says im online when im not, but i can enter on the other servers!

can u guys help me plz

 

Hello ggkappa, I am sorry about the inconvenience you have experienced, as you can see in this link, this is a server-side glitch that can happen from time to time. Whenever this occurs, you have to wait until the next server reboot to play again. We normally have a daily reboot.

 

In the rare case, this issues are caused by your low connection when you play game and got disconnect, and can potential solved by close completely client and open again. If not solved, you will need wait to reboot.

 

Hope I was able to help and once again I am sorry about the inconvenience.

THIS IS MY SIG

 

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If you are reading this you are awesome, have fun playing with this moral boost ;)

 

Do not contact staff members for private support, we have awesome ways to support you and others at the same time.

Share the question on forums, as this can then be of use to others.

Please use proper forum when posting. Unsolicited messages will be removed. Thanks.

292890 hi tks for the info

 

Locked as Solved :)

THIS IS MY SIG

 

hElBe1C.gif

Instagram | Youtube | Twitter | Resolution Center

If you are reading this you are awesome, have fun playing with this moral boost ;)

 

Do not contact staff members for private support, we have awesome ways to support you and others at the same time.

Share the question on forums, as this can then be of use to others.

Please use proper forum when posting. Unsolicited messages will be removed. Thanks.

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