Can't connect to the server

[Chaeshire]

[Nathan]

312494

Hi there, don't worry about your English, I couldn't tell that it's not your native language :)

So to answer your question, have you looked at the Read this before making a General Support topic? There are a few useful solutions and tips in there that could help you. Considering everything that you've said it's entirely possible that it's an issue with your connection. Try restarting your router and PC then see if you can connect. If not, respond here with what message you receive when trying to log in :)

31177

1. Check your requirements.

 

2. Please confirm that the server is online via the unofficial server status on our website https://project-sato.net/statuschecker/ . Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3- Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4- Always make sure your client is up to date! You must download a new client each time when a new update is released viewtopic.php?f=14&t=4563 (delete the old client before extracting the new one). You will be given a prompt before logging in ( "Out of date version") if your downloaded client is not updated

 

5- If you are receiving a “Can not connect to server” prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "cannot connect to server" prompt is the server being down.

 

If you are able to see a “logging in” prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary ‘ghost’ queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

If you are receiving a “server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done.

 

6- If after loading up the launcher (and after when you press the "login" button) the message "connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down!

[Chaeshire]

Indeed, I had not seen this topic, I'm sorry: /

 

First, I restarted my PC and my router, it does not change anything ..

 

For Windypuff's post:

1. I do not understand what that means haha, sorry

 

2. I have already updated several times, and I do not think it comes from servers.

 

3. My e-mail is confirmed, I have already played this game before

 

4. The client is the last one, and I even tried to download it again

 

5. This step does not help me because I do not even see the "Log in" displayed when I try to connect. (I see the button, but not the Log in which should appear on the promt)

I also restarted the client several times.

 

6. This step does not help me either ..

 

 

I do not know what to do, I really want to play. :(

[Nathan]

312523 Indeed, I had not seen this topic, I'm sorry: /

 

First, I restarted my PC and my router, it does not change anything ..

 

For Windypuff's post:

1. I do not understand what that means haha, sorry

 

2. I have already updated several times, and I do not think it comes from servers.

 

3. My e-mail is confirmed, I have already played this game before

 

4. The client is the last one, and I even tried to download it again

 

5. This step does not help me because I do not even see the "Log in" displayed when I try to connect. (I see the button, but not the Log in which should appear on the promt)

I also restarted the client several times.

 

6. This step does not help me either ..

 

 

I do not know what to do, I really want to play. :(

Does your client freeze when you click "Log in"? If so, keep restarting the client and trying again. After several attempts, this can fix the issue.

Also, try connecting to a different server. If you can't log into those servers either then it's definitely a problem with your connection. Perhaps installing the latest drivers with Driver Booster can fix the issue.

 

If this doesn't work then try waiting a little while, maybe a day or so. Connection issues tend to come and go so waiting it out might be the best option. A server reboot might also fix the issue for you.