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Not access my account

Danbrdf
in Resolved General Support

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Hi! I can not access my account. What should I do to get back to playing ?

315565 Hi! I can not access my account. What should I do to get back to playing ?

Hey^^ Do you mind giving us a bit more detail so we could help you? Did you forget your password? Or what message appeared when you tried to log in? Did it say user already logged in?

You may need to download the new client since the update was just out yesterday if that's the case.

[glow=red]Life is really simple, but we insist on making it complicated.[/glow]

315565 Hi! I can not access my account. What should I do to get back to playing ?

 

Hey there DanBrDf, there are some possible solutions to this, recently the client has been updated, which you need to download the new version in order to play (link).

If you are presented with "user already login", and as you can see here, unfortunately, that is a server-side glitch that can happen from time to time. Whenever this occurs, you have to wait until the next server reboot to play again. Sorry for the inconvenience.

In the rare case, this issues cause by your low connection when you play game and got disconnect, and can potential solved by close completely client and open again. If not solved, you will need wait to reboot.

Best of luck and waiting for your reply in order to check if more solutions are needed :)

THIS IS MY SIG

 

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If you are reading this you are awesome, have fun playing with this moral boost ;)

 

Do not contact staff members for private support, we have awesome ways to support you and others at the same time.

Share the question on forums, as this can then be of use to others.

Please use proper forum when posting. Unsolicited messages will be removed. Thanks.

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