Bug account

[Borsato02]

I'm trying to log into my account. But I'm telling you that I'm already on and there's nobody on it.

[Thejollypear]

321529--

 

I believe your experiencing the "User is already logged in" Bug. This is when the server thinks you're logged on, but you aren't. The only way to fix this is by waiting for a server reboot. Make sure your logging out/Closing PRO correctly next time as its the main cause of this issue.

 

 

Quote:

 

Unfortunately, this is a server-side glitch that can happen from time to time. Whenever this occurs, you have to wait until the next server reboot to play again. Sorry for the inconvenience.

In the rare case, this issues cause by your low connection when you play game and got disconnect, and can potential solved by close completely client and open again. If not solved, you will need wait to reboot.

To prevent this issue use "Settings»Log Out" instead of closing the client right away. This action will force the save of the data of your account and also kick your account out of the server, and therefor preventing this issue to happen

 

[Noisia]

321529-snip

 

Hello Borsato02, as thejollypear stated this is a server related issue that happens every so often. Typically this can be worked around by logging out through the in-game menu rather than force closing your client(Loss of Internet, Power Outage, etc.) next time. With that being said we will have to wait for a server reboot to fix your issue unfortunately. If you have any more issues or concern's check out a helpful support guide made by one of our own staff here!

:Angel: