Hello I banned the account while playing without doing anything illegal as I could know the reason for the ban

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Hey there, Prendesss!

I am sorry to hear about this inconvenience. If you wish to know if you are banned, the reason of a ban, or the length of a ban please check the PRO account management dashboard.

 

If you are not banned on the PRO account management dashboard, please follow the steps on read before you make a general support post:

If the dashboard doesn't say your account is banned, this can be caused by a few things, your account isn't banned but something on your connection is.

 

Are you using Proxy?

Try not using it, and then test again

 

Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

If you are indeed banned on the dashboard and you feel like your ban was unjust, please post an appeal here in the discipline appeals sub-forum. I would also like to remind you of our forum rules:

2. Do not post anything ban related here.

That being said, I will now lock the thread. I hope you have a great day! :)

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