cannot connect to server

[Penas]

Hi everyone! i went to a cyber cafe and i got this message! The game open but i get this message cannot connect to server. The same time i can connect with the same account from my android phone! Is something wrong i do or i cannot play the game from a cyber cafe?

Thanks a lot!

Penas (Red server)

[Shaui]

-snip-

Hey there!

I am sorry to hear that you are experiencing this issue. Have you tried following the steps from the Please read before you make a general support post?

Follow these steps and you will be fine:

1. Check your requirements.

 

2. Please confirm that the server is online via the official server status links here:

Red Server: https://pokemonrevolution.net/ServerStatus.php

Blue Server: https://pokemonrevolution.net/ServerStatusB.php

Yellow Server: https://pokemonrevolution.net/ServerStatusY.php

Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3- Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4- Always make sure your client is up to date! You must download a new client each time when a new update is released https://pokemonrevolution.net/Fo ... =14&t=4563 (delete the old client before extracting the new one). You will be given a prompt before logging in ( "Out of date version") if your downloaded client is not updated

 

5- If you are receiving a “Can not connect to server” prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "cannot connect to server" prompt is the server being down.

 

If you are able to see a “logging in” prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary ‘ghost’ queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

If you are receiving a “server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done.

 

6- If after loading up the launcher (and after when you press the "login" button) the message "connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down!

Please try these steps out, and let us know if it works or if you need any additional assistance! :)