Hello ! I got a problem

I used 5000$ to go in safari and the game disconnect me in a battle..well I relog and see i'm in pokecenter

I went to the safari a second time and then black screen with "loading map" then disconnect me

I'm triggered because I lost 10 000pokedollar for nothing, and I'm still new in the game, so I don't have much money to wast

 

It is possible to check the log to confirm that i'm not lying and then give me back my money please ? :(

Hello [mention]Akei[/mention];

 

what happened here is easy to explain, first of all you disconnected in a battle which means the game will teleport you back to the last pokemoncenter you visited, not much you can do about it. Disconnects and Servercrashes happen but the second part is easily avoidable next time.

If you disconnect and log-in again and try to "load" a new map (e.g Safari Zone) the game gets stuck in the black loadingscreen.

You can avoid that by just restarting the client and login back. :P

 

 

Enjoy your game! :Smile:

 

 

 

 

 

 

The topic is generally covered in here --> READ THIS BEFORE MAKING GENERAL SUPPORT TOPIC!

Including disconnections and rollbacks

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case.

Haha thanks again ! :D <3

 

And don't worry I'll enjoying the game :) (I'm already enjoying haha)