I was fighting snorlax when the game crashed and I lost it, the pokeball and xp.

Sorry for your loss, but "Given that we are in LIVE BETA the game is still under development. Crashes and bugs are expected to happen any moment."

 

There won't be any refunds for losses that are caused by server crashes. Good luck in the future.

I was fighting snorlax when the game crashed and I lost it, the pokeball and xp.

 

Hello JK962000

I'm sorry for your inconvenience, but since the server has crashed, and you have been hit by a rollback, there is nothing to do.

 

As said in this topic :

Lost by crash issues

 

Including disconnections and rollbacks

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case.

 

I'm again sorry, and wish you good luck :Grin:

 

- Locked as answered -