So what happens is that i pay 15k to the trip to the moon. Then when i get to the moon i walk around a bit but then it freezes and take me to the home screen. Not only that but when i log back on i am at stoopoils and ive lost 15k. this has happened twice now. Now im down 30 k becuae of this. and for nothing.

Hey [mention]Max130Solder[/mention],

I'm sorry for the inconvenience. I'm going to try to help you to solve your issue, so it won't happen in future anymore. Can you try to follow these steps here:

Crash issues or other issues

Win7 Guide https://tinyurl.com/crashhelp

Win10 Crash Fix https://tinyurl.com/PROwin10fix

Android Guide https://tinyurl.com/androidprofix

Mac Guide https://tinyurl.com/macprofix

Linux/GNU Guide https://tinyurl.com/prognulinux

Cannot open PRO in Mac https://tinyurl.com/ProMacFix

PRO64_93_2.exe is not responding https://tinyurl.com/PRO64Fix

 

Other solution for crash (follow 3 steps)

1- Unzip file without using WinRAR or 7zip

2- Disable anti-virus program

3- Restart computer

 

 

Others solution:

Updated drive and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files, and even from the trashbin, before you Downloads(https://pokemonrevolution.net) the new client.

Also we can't refund anything incase of crashes.

Lost by crash issues

Including disconnections and rollbacks

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case.

I hope i could help you out. If you have more questions, feel free to ask. :)