Hi. I dont know if there is other topic talking about this...but blue server been getting offline quite a few times these days....and sometimes(like now) for more then 10minutes? Is there something being fixed? Any news on if there will be less disconects and server offline ?Thanks in advance

Hi. I dont know if there is other topic talking about this...but blue server been getting offline quite a few times these days....and sometimes(like now) for more then 10minutes? Is there something being fixed? Any news on if there will be less disconects and server offline ?Thanks in advance

 

Hello, and sorry for the disturbance!

Unfortunately, crashes are unexpectable thus can happen at any time, as mentioned on the main page:

Given that we are in LIVE BETA the game is still under development. Crashes and bugs are expected to happen any moment.

 

The downtime from maintenances are, however, announced on the official Discord as well as ingame beforehand :)

 

 

Furthermore, the servers restart by themselves for minor crashes, but need someone online with the clearance level to restart them for bigger ones, which can take some time depending on their availability, as stated in the official PRO Wiki.

 

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How long will it take for the server to be rebooted?

 

Unless the server is intentionally kept down while crash logs are being analyzed, there is nothing processually complex about rebooting; it simply requires a staff member with rebooting privileges to access the host PC's to reboot the software application in PRO. As such, the reboot process is instantaneous in nature when one is around to do so—no longer than 1-2 minutes for that action.

When a staff member will be around to ably reboot it, however, is a fundamentally different question; it also isn't as case-specifically answerable, because it is typically indeterminable as to how long it'll take for them to be around to attend to it. It could vary from minutes in the wake of the server crash to a dozen hours later depending on staff availability, so be sure to check the server status periodically—be it via the status-checkers on the navigational sidebar herein or by doing a more practical check in attemptingly logging in.

 

 

Who can reboot the server?

 

Only Administrators and Developers have the requisite host-PC access to reboot the server.

Due to all the server-end data—including all the personal information you've submitted to us as delineated by the privacy-policy doctrine—one may have access to by virtue of having the host-PC access needed to reboot it, it is a very trust-sensitive privilege to have; because of that, it's implausible that anyone outside of the echelon of Administrators and Developers will be conferred access to it. New Administrators and Developers also will not be appointed on the sole rationale of a need for more reboot-imprivileged staff; that privilege is simply ancillary to their actual role, which will be selected meritocratically.

In both cases, please be patient, they will always be restarted eventually!

 

Also, the crashes are less and less common, each maintenance helping to reduce the frequency of it.

 

 

Keep an eye on the Servers status, or the aforementioned Discord channel, to know when they are back up!

 

 

This being said, I hope you'll have a good day :Angel:

Thanks for the info. Have a good day :)

Likewise :Grin:

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