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Unfortunate

that sucks :/

Please refrain from posting unnecessary comments, such as this: it doesn't add anything to help solving the issue, and you don't need assistance regarding this either;

Thank you for your comprehension :Sing:


- snip -

 

Hello there, and sorry for your inconvenience!

 

Could you send us the crash report that got created?

[margin=6]You can just copy paste it in a reply, but put it in spoiler tags if doing so, as following:

[c]

Insert text here

[/c]

 

The more informations we can gather regarding this will help us :Angel:

 


If you encounter this issue again, please try the following:

Run the game in admin mode, and windows 7 compatibility mode;

also add an exception for the game to your firewall and antivirus if you haven't yet!

 

Otherwise: Have you tried these following steps, already, from the Read this before making a General Support topic ?

Crash issues or other issues

Win7 Guide - https://tinyurl.com/crashhelp

Win10 Guide - https://tinyurl.com/PROwin10fix

Android Guide - https://tinyurl.com/androidprofix

Mac Guide - https://tinyurl.com/macprofix

Linux/GNU Guide - https://tinyurl.com/prognulinux

Cannot open PRO in Mac - https://tinyurl.com/ProMacFix

PRO64_93_2.exe is not responding - https://tinyurl.com/PRO64Fix


Other solution for crash (follow 3 steps)

  1. Unzip file without using
WinRAR or 7zipDisable anti-virus program
Restart computer


Mac UnZip Programs Suggestions

  • The Unarchiver
  • WinZip5
  • Keka
  • BetterZiip


Other solution:

Update your drivers and reinstall Direct X

 

 


 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files, and even from the trashbin, before you download the new client.

 

 

I'm looking forward for your answer; until then, I wish you a good day, and happy new year :Shy:

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