cant log in

[Melden21]

hi good day i just want to ask why i cant connect to any server of this game i download the latest version i register also and verify im playng in my pc .. i tried many times but still couldnt log in can you hel me it always showing cant conncet to server thank you

[Grandwarden]

hi good day i just want to ask why i cant connect to any server of this game i download the latest version i register also and verify im playng in my pc .. i tried many times but still couldnt log in can you hel me it always showing cant conncet to server thank you

 

Hey :Smile:

 

Can you try logging in to the Dashboard as your account might not have been verified correctly. If you can log in, try the steps mentioned in the issue guide.

Hit by a Cannot connect to server message

Follow these steps and you will be fine:

1. Check your requirements.[/]

 

2. Please confirm that the server is online via the official server status link here: https://pokemonrevolution.net/serverstatus.php

Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3- Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4- Always make sure your client is up to date! You must download a new client each time when a new update is released https://tinyurl.com/PROupdates (delete the old client before extracting the new one). You will be given a prompt before logging in ( "Out of date version") if your downloaded client is not updated

 

5- If you are receiving a “Can not connect to server” prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "cannot connect to server" prompt is the server being down.

 

If you are able to see a “logging in” prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary ‘ghost’ queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

If you are receiving a “server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done.

 

6- If after loading up the launcher (and after when you press the "login" button) the message "connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down!

 

 

Also, where are you from. Are you from USE?

[Astraea]

Hi Melden21,

 

It appears you are trying to play PRO from Dubai. Unfortunately, due to poor net neutrality and strict internet censorship in Dubai, the ISPs from the aforementioned country blocks PRO.

 

The only solution is to use a VPN; from my research, VPNs are not entirely illegal in Dubai, and you will only be prosecuted if you commit a federal crime. However, I'm not a law expert or anything of the sort.

 

You may want to read this unbiased guide on Choosing a VPN if you may have other reasons for using one; there are also various articles reviewing popular VPN services that may interest you.

 

Apologies for the great inconvenience; however, there is nothing we can do as PRO to rectify this problem otherwise. I wish you a great rest of your week!

 

Kind Regards, Astraea.

 

 

 

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