Ortegajd Posted March 28, 2018 Share Posted March 28, 2018 Good day and sorry for the inconvenience, I entered the current update and after a few days I can not start, I would like to know what is happening? my id is the same as the profile. Link to comment Share on other sites More sharing options...
Eyebeam Posted March 28, 2018 Share Posted March 28, 2018 Good day and sorry for the inconvenience, I entered the current update and after a few days I can not start, I would like to know what is happening? my id is the same as the profile. Hello, Can you please explain in more detail what your problem exactly is? Do you have black screen when trying to enter or is it something else? Please let me know so we can help you. In case you do have black screen upon trying to login, please try this GUIDE. If not, describe your issue in more detail below. Looking forward to hearing from you, in the meantime, Have a nice day! Link to comment Share on other sites More sharing options...
Ortegajd Posted March 28, 2018 Author Share Posted March 28, 2018 Hello, Can you please explain in more detail what your problem exactly is? Do you have black screen when trying to enter or is it something else? Please let me know so we can help you. In case you do have black screen upon trying to login, please try this GUIDE. If not, describe your issue in more detail below. Looking forward to hearing from you, in the meantime, Have a nice day! Is not a black screen problem mate , the problem is the following , i login in the game and despite being active servers and have the latest update and started not long ago, I get with this error. Link to comment Share on other sites More sharing options...
Travok Posted March 28, 2018 Share Posted March 28, 2018 Is not a black screen problem mate , the problem is the following , i login in the game and despite being active servers and have the latest update and started not long ago, I get with this error. Hi, did you try connecting to all three servers or just one? Sometimes the server status takes a little while to update and will show it as on when it has just gone down. It could also be an external influence that is stopping you from connecting such as your anti-virus software, have you created an exception in your ainti-virus for pro? width=695pxhttps://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img] Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem. All unsolicited message will be ignored for the above reason. * General support * Bug resolution center * report center * Discipline appeals * Game guide * Link to comment Share on other sites More sharing options...
Ortegajd Posted March 28, 2018 Author Share Posted March 28, 2018 Hi, did you try connecting to all three servers or just one? Sometimes the server status takes a little while to update and will show it as on when it has just gone down. It could also be an external influence that is stopping you from connecting such as your anti-virus software, have you created an exception in your ainti-virus for pro? I try to start in the blue server specifically, for 2 days, something else, if it is for the theme of the antivirus I took a whole year entering the game with this antivirus and had never had problems, I do not know if the current update has problems with it. Link to comment Share on other sites More sharing options...
Travok Posted March 28, 2018 Share Posted March 28, 2018 I try to start in the blue server specifically, for 2 days, something else, if it is for the theme of the antivirus I took a whole year entering the game with this antivirus and had never had problems, I do not know if the current update has problems with it. It very well could be the anti-virus. Do you have an exception in the anti-virus for pro? If not can you try that to see if it works. If you do already than the anti-virus could be ignoring the exception. I had the same problem in January, after years of the same anti-virus it just stopped allowing me to connect to pro. I tried a multitude of things and in the end the only thing that worked was to delete the anti-virus and use a different one. I have seen a few cases where this has been the same for others as well. I had avast anti-virus and had to switch over to windows defender to fix the problem for me. Before doing drastic steps like that try adding an exception for the game or playing the game with the anti-virus turned off, hopefully that will fix your issue and you won't need to take the drastic steps I did. Also it very well may not be the anti-virus, are you playing on a work or school computer as they could've put something in place that ended up blocking your access? width=695pxhttps://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img] Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem. All unsolicited message will be ignored for the above reason. * General support * Bug resolution center * report center * Discipline appeals * Game guide * Link to comment Share on other sites More sharing options...
Ortegajd Posted March 28, 2018 Author Share Posted March 28, 2018 It very well could be the anti-virus. Do you have an exception in the anti-virus for pro? If not can you try that to see if it works. If you do already than the anti-virus could be ignoring the exception. I had the same problem in January, after years of the same anti-virus it just stopped allowing me to connect to pro. I tried a multitude of things and in the end the only thing that worked was to delete the anti-virus and use a different one. I have seen a few cases where this has been the same for others as well. I had avast anti-virus and had to switch over to windows defender to fix the problem for me. Before doing drastic steps like that try adding an exception for the game or playing the game with the anti-virus turned off, hopefully that will fix your issue and you won't need to take the drastic steps I did. Also it very well may not be the anti-virus, are you playing on a work or school computer as they could've put something in place that ended up blocking your access? Friend, I do it from my personal computer, but seen what he has told me, I think I know the problem, I am connected to a wifi network which has limitations of some web pages, fortiguard, that could have blocked my access to the game as well or the connection to it. In fact yesterday I tried to enter another game and it did not let me access the servers. Link to comment Share on other sites More sharing options...
Travok Posted March 28, 2018 Share Posted March 28, 2018 Friend, I do it from my personal computer, but seen what he has told me, I think I know the problem, I am connected to a wifi network which has limitations of some web pages, fortiguard, that could have blocked my access to the game as well or the connection to it. In fact yesterday I tried to enter another game and it did not let me access the servers. Yes, if there are restrictions on the network then it can be the cause of you being unable to enter to game. In which case you'd need to speak to the network administrator to resolve the problem or if you are the administrator then you'd need to fix the restrictions so that it doesn't block pro. width=695pxhttps://cdn.discordapp.com/attachments/603057999732408362/603058305597833240/travok.png[/img] Please do not contact staff for private support, post your question in the appropirate subforum as others may have the same problem. All unsolicited message will be ignored for the above reason. * General support * Bug resolution center * report center * Discipline appeals * Game guide * Link to comment Share on other sites More sharing options...
Ortegajd Posted March 28, 2018 Author Share Posted March 28, 2018 Yes, if there are restrictions on the network then it can be the cause of you being unable to enter to game. In which case you'd need to speak to the network administrator to resolve the problem or if you are the administrator then you'd need to fix the restrictions so that it doesn't block pro. Ok will do it , thanks for all the help , grateful. Link to comment Share on other sites More sharing options...
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