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Crash

Nekusen
in Resolved General Support

Featured Replies

Got the attached crash and the game crashes when i try to launch it on my pc.
Hi there,

 

Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons.

 

Kind Regards, Astraea.

ylJbQ.png

PRO Rules ✽ Punishment Policy ✽ How to Report

 

Please do not contact staff members for private support.

Use the appropriate forums for your message as it may be of use to others.

Unsolicited messages will be purified.

  • Author
Hi there,

 

Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons.

 

Kind Regards, Astraea.

You forgot to attach

 

Thank you for the response, it seems the "attach file" function didnt accept the crash file, i added it to the post:PikaLurk:

 

 

p.s.: the error.txt file said this:

"

UnityPlayer.dll caused an Access Violation (0xc0000005)

in module UnityPlayer.dll at 0033:dc7505ee.

"

Edited by Nekusen

  • Author

For anyone having the same problem, going to:

regedit

and deleting PROteam registry solved the problem.

  • Author

UPDATE:

Happened again when i afked in the login screen, might be something worth looking into.

UPDATE:

Happened again when i afked in the login screen, might be something worth looking into.

Hi there,

 

Usually when this log occurs, it's due to a crash issue or bad download. Can you try the following:

  • Crash issues or other issues

 

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

 

▪︎ Cannot open PRO in Mac

 

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Updated drive and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

 

 

Kind Regards, Astraea.

ylJbQ.png

PRO Rules ✽ Punishment Policy ✽ How to Report

 

Please do not contact staff members for private support.

Use the appropriate forums for your message as it may be of use to others.

Unsolicited messages will be purified.
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