I can not enter the silver server

[Jonan21]

hello someone could help me I can not enter the silver server does not tell me why my account is wrong (password or name) and do not know why but I can enter the server gold: c help me

[Calahan]

hello someone could help me I can not enter the silver server does not tell me why my account is wrong (password or name) and do not know why but I can enter the server gold: c help me

- Moved to proper subforum -

 

Hi there, I've moved your topic out of the Report Center as this is a place to report users and not issues!

As per your concern, you have to merge your Red & Blue accounts (yes, even if you didn't play on both) before being able to log on Silver server, as stated in the Common Merge Errors FAQ:

Quick Reminder on how to merge:

[spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

 

[spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

 

Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts.

 

---

• FAQ:
   
   
  
  • Q: I'm getting an "Invalid Password" error, what do I do?
    A: If you haven't yet merged your accounts, please do so in your dashboard and it should resolve your issue.
     
     
    
  • Q: I've already merged both my Red and Blue account but I'm still getting an "Invalid Password" error! What do I do?!
    A: If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical.

 

 

Please have a check :)

In the meantime, I wish you a nice day!