Kooobiii Posted May 4, 2018 Share Posted May 4, 2018 Hello, i was playing in february 2018 last time. today i wanted to play again a bit and saw just the server silver and gold. i logged in gold in with my unsername and password. than my account started a now game. all my pokemons are away, all my playtime and all badgets. what is that? is the game reseted? is everything for every time away, or does i get my things back after a time. pls. Link to comment Share on other sites More sharing options...
Spacemuffin Posted May 4, 2018 Share Posted May 4, 2018 Which server did you play on before the merge? Because the red and blue servers merged together to make silver while the gold server is the old yellow server. It sounds like you may have played on either red or blue back in February. Below you can find some helpful information about how to merge your account and if you did play on blue and red everything should be there once you finish merging. If you can't log into Silver Server, you probably need to merge your Red & Blue accounts, you can merge them in the dashboard, make sure to select the right server as your main serverhttps://pokemonrevolution.net/dashboard/ For more info about the merge and about the errors that might occur with it, take a look at the following links: https://pokemonrevolution.net/forum/topic/88616-url https://pokemonrevolution.net/forum/topic/90465-url General Support | Discord | Bug Resolution Center | Game Guides | Suggestions Link to comment Share on other sites More sharing options...
Nebulas Posted May 4, 2018 Share Posted May 4, 2018 Hi there KoooBiii Your progress is stored on the Blue server, it has not been deleted. As Spacemuffin mentioned, you must first merge your Blue and Red server accounts to play again on the Silver Server. Follow the merge steps to succesfully merge your account. How to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! In your case, you would have to select the Blue Server as your main account. if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ. With this said, I wish you a good day! Kind regards - Nebulas Dedicated Support Team Rules - Terms and Conditions - Punishment Policy - Chat Rules DO NOT contact Staff Members for private support. Share your questions on the Forums as they can be of use to others. Unsolicited messages will be thrown into the abyss. Thanks! Kind regards - Nebulas Dedicated Support Team - Locked - Link to comment Share on other sites More sharing options...
Kooobiii Posted June 17, 2018 Author Share Posted June 17, 2018 Thank you very much! :) PRO's Support is the best! Thank you! Link to comment Share on other sites More sharing options...
Nebulas Posted June 17, 2018 Share Posted June 17, 2018 As your problem has been resolved, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked - Rules - Terms and Conditions - Punishment Policy - Chat Rules DO NOT contact Staff Members for private support. Share your questions on the Forums as they can be of use to others. Unsolicited messages will be thrown into the abyss. Thanks! Kind regards - Nebulas Dedicated Support Team - Locked - Link to comment Share on other sites More sharing options...
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