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Server merge

Jizzabel
in Resolved General Support

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I basically lost everything on my account. I had spent some real cash on some items and i have non of them.. i also dont have any pokemon and started all the way from the beginning......

  • Author
I basically lost everything on my account. I had spent some real cash on some items and i have non of them.. i also dont have any pokemon and started all the way from the beginning......

I might have merged to the wrong server, but since i havent played in a long time i didnt really remember which server i was in

Hi there

 

You used to play on the Red Server, and you progress is still intact. You joined the Gold Server which used to be the Yellow Server.

You have to merge your Red Server and Blue Server account first to play on the Silver Server.

 

Follow the merge steps to succesfully merge your account.

How to merge:

[spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

IEMnM3qgYffkSx1x.png

 

[spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

RdaPTSzG24SnmdjY.gif

In your case, you would have to select the Red Server as your main account.

if you have some errors while doing the merge, please do check the Common Merge Errors: FAQ.

 

With this said, I wish you a good day!

 

Kind regards

- Nebulas

Dedicated Support Team

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Kind regards

- Nebulas

Dedicated Support Team

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