Charizard3 Posted May 19, 2018 Share Posted May 19, 2018 hello, i have a problem with my account, i have been banned and i don't know why. how can i fix thie problem? pls Link to comment Share on other sites More sharing options...
Fluffles Posted May 19, 2018 Share Posted May 19, 2018 hello, i have a problem with my account, i have been banned and i don't know why. how can i fix thie problem? pls Hello there! Please be sure to log in to your Dashboard if you were actually banned. If you were, then it should state the reason there. If it says you are not banned on the dashboard, your account isn’t actually banned although there is something on your connection that is. Therefore, please double check with the following questions! Also do note that if you are from the UAE, most ISPs block PRO due to their high censorship laws, and therefore, you will need to use a VPN in order to play PRO. [spoiler=Banned Troubleshooting] Now, if you really are banned according to the dashboard, bans should not be talked about in this sub-forum. Despite this, you may make a thread under Discipline Appeals if you feel that this ban is unjust in any way. It is also good to note that bans are not preformed without proper evidence so it's best to be honest! With all that said, I wish you the best of luck and will now be locking this thread. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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