i cant login into my old account

[Usmang5o]

i have merged my old acount but i cant still log into he game pls help

[Spacemuffin]

Since you completed the merge of your old blue and red accounts via the dashboard. Have you tried resetting your password via the dashboard? Here is a link to the dashboard. The staff have also created a Common Merge Errors FAQ which has issues which you may experience during your merge of the old accounts into the new account. If you require anymore assistance feel free to join the Official Pokemon Revolution Discord and ask for assistance in the #support channel or just reply here. You can find the invite link to the Discord in my signature.

 

Have a wonderful day.

[Astreus]

-Snip-

 

Hi there,

 

Sorry for the inconveniences. From the look of it, you have indeed managed to merge your account but only can log on to Gold Server. As mentioned in the Common Merge Errors: FAQ, you will need to reset or change your password and make sure that it only contains alphabet and numbers. That should fix this particular issue. Quoting for visibility:

 

FAQ:

• Q: I've already merged both my Red and Blue account but I'm still getting an "Invalid Password" error! What do I do?!
  A: If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical.
  

 

Please try that fix and do let me know if you have any other issue. Looking forward to hearing your reply.

 

Best regards,

Astreus.