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Cannot log in [SOLVED]

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So I haven't played PRO in about 2 months and have come back to find silver server and gold server as apposed to the old red, yellow and blue servers. I was on red server - what am I now using?

 

Also, when I try to log into silver server it says incorrect password but when I try to log into gold server with the same details it allows it but tries to make me start from the beginning, have I lost all my previous data?

-Snip-

 

Hi there,

 

Since you have not been around for awhile, some things have changed. For your information, Red and Blue is now the Silver server while the Gold server is formerly known as Yellow. Even if you played on just one of either Red or Blue server, you will have to merge your account or it will says "invalid username or password". You can find the details about the merge by checking the Merge F.A.Q.

 

How to merge:

[spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

IEMnM3qgYffkSx1x.png

 

[spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

RdaPTSzG24SnmdjY.gif

 

If you have some errors while doing the merge, please do check the Common Merge Errors: FAQ before posting them here. If you have any more problems other then the one mentioned in the Errors FAQ, please do let me know here. Looking forward to your reply.

 

Best regards,

Astreus.

3YZtxmq.png

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  • Author

Thanks for the speedy response.

When i click on merge is required im brought up with this screen

2106649037_pokemonrev.thumb.jpg.e837016ef021e03eb9f7ff88a26c65ea.jpg

  • Author

I've just sorted it. Thanks for your help

I'm glad that you managed to sort it out. You're most welcome. :CharYay: Since your issue is now resolved, I'll lock this thread.

 

Best regards,

Astreus.

3YZtxmq.png

Rules | Game Guides | General Support | PRO Discord

Do not contact staff members for private support. Please use the appropriate channel as it might be of help to others.

 

Unsolicited messages will be blown away.

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