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Merge acc problem [SOLVED]

Skylark0102
in Resolved General Support

Featured Replies

Good evening I would just like to report a problem with my character in silver server I just merged my acc and my character is in pewter city with no pokemon so I'm stuck in pewter city. thanks for the help .

-Snip-

 

Hi there,

 

Sorry for the delayed response. Your account was caught in a Red account wipe to help stabilize the server when it was under heavy traffic, therefore, we no longer have your game data saved anymore. This problem happened when you merged your account without having the complete save data. If you have made any donation before, please provide your proof of transaction by making a new thread in the Donations & Coins Issues subforum and an Admin will be able to reimburse you. Be sure to let them know you got an account reset due to a Red wipe; you can link this thread for their reference.

 

With that being said, your account has been reset! Please have a check and let me know if there is any problem with it.

 

Best regards,

Astreus.

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Do not contact staff members for private support. Please use the appropriate channel as it might be of help to others.

 

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-Snip-

 

Hi there,

 

Your account also has been reset! Can you please check and let me know if there is any other problem with it?

 

Best regards,

Astreus.

3YZtxmq.png

Rules | Game Guides | General Support | PRO Discord

Do not contact staff members for private support. Please use the appropriate channel as it might be of help to others.

 

Unsolicited messages will be blown away.

  • Author
Hi there,

 

Sorry for the delayed response. Your account was caught in a Red account wipe to help stabilize the server when it was under heavy traffic, therefore, we no longer have your game data saved anymore. This problem happened when you merged your account without having the complete save data. If you have made any donation before, please provide your proof of transaction by making a new thread in the Donations & Coins Issues subforum and an Admin will be able to reimburse you. Be sure to let them know you got an account reset due to a Red wipe; you can link this thread for their reference.

 

With that being said, your account has been reset! Please have a check and let me know if there is any problem with it.

 

Best regards,

Astreus.

Thank you sir

Hello there! Glad to see your issue has been dealt with. If you have any further questions, please don't hesitate to ask. Once again, we're really sorry for this inconvenience and I hope you understand. With that said, will now be locking this thread.

 

Good luck and have a great day!

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