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Hey @Encladius,

 

I'm sorry to hear about this inconvenience; it looks like you were affected by the Bag Glitch.

I regret to inform you that we can’t refund your as it would be unfair to those who experienced this problem in the past and couldn't be refunded.

As stated in the Read This Before Making A Support Topic, the bug may occur when you do not open your bag for a long time. Try to open the bag from time to time to avoid it.

  • Bag Glitch and Crash

This glitch is caused when there was a change in your bag items from the last time to the first time you open that during a battle. When you click the bag during the battle the client will have a small crash (most of the times gets solved just by waiting a few moments) as it is updating the bag information.

The longer the time between each opening of the bag the longer the crash will be, players usually experience it when running from a lot of common battles whilst hunting for a rare pokemon.

To prevent this issue open the bag every 5-10 minutes in battle, as it will maintain your bag updated.

 

Again, I'm sorry for the inconveniences and I understand how frustrated you must feel after losing a Shiny Caterpie. By doing the above, you should never have this happen to you again.

 

With this being said, I hope you understand, have a great day!

Armin

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https://pokemonrevolution.net/forum/topic/95107-bag-lag/#findComment-539529
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