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Hello,

 

My account is unable to login to the server currently. I believe it to be caused by the fact that just a few minutes ago I disconnected from the server (connection issue) while in combat with a wild pokemon.

 

Any help would be appreciated,

 

Thanks

 

Hello there. The Gold server is currently down, but is on its way up currently. As of now, when you log in, you may experience a ghost queue. Now, as stated in the General Support Rules, please do not ask regarding server status. You may check server status by using ^up in #bot-commands in our Official Discord.

 

If you are able to see a "Logging in" prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary "ghost" queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

Ghost queue or invisible queue is a queue with a longer time taken to get into the game as the servers need to process everyone trying to log in at the same time. You may experience it usually when the servers are back up after a maintenance or a server crash when a surge of people trying to get into the game instantly. When it says "Logging in..." just give it some time. It will takes a few minutes to get into the game.

 

With that said, will now be locking this thread.

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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