Disconnected while receiving third time rewards

[Prodex]

Dear Staffs,

A moment ago, i was battling boss Shamac at Pewter city, i have won and while i saw the money i received, i got disconnected so i couldnt get my third times reward, i only get 22k and a lapras (this isnt third time reward because i got dc when he said "and take this pokemon"), is there any chance to take my reward? Looking forward to your reply.

Sincerely,

Prodex.

[Fluffles]

Dear Staffs,

A moment ago, i was battling boss Shamac at Pewter city, i have won and while i saw the money i received, i got disconnected so i couldnt get my third times reward, i only get 22k and a lapras (this isnt third time reward because i got dc when he said "and take this pokemon"), is there any chance to take my reward? Looking forward to your reply.

Sincerely,

Prodex.

 

Hello there! I’m really sorry to hear about your situation. I regret to inform you about this, but we cannot refund you boss reward because it would be unfair to everyone else negatively impacted by server crash or disconnect, regardless if it was caused from our end or not. It could also be abused in some cases.

 

For scheduled maintainance, you may check the Discord for updates when the server will be going down. Announcements are usually released there, saying that the server will be going down in x amount of time, to minimize your losses. As for server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in cases of long downtimes and numerous crashes due from our end, we may sometimes issue compensation to our players.

 

Next, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. You may also try the following:

* Call your internet provider.

* Troubleshoot Your Hardware.

* Opt for a wired connection if you’re using a wireless connection

* Turn Off Bandwidth-Hogging Plugins and Apps.

* Try a New DNS Server

 

Nonetheless, you may rebattle the boss after its respective cooldown and please try to ensure a stable connection to avoid issues like this from reoccuring. We're sorry for the inconvenience and I hope you understand.