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Hello guys, i was worried by my account being ban without knowing any reasons i checked my account status and it didn't state any reason on how i got banned...i love playing the game and i played this almost everyday but in the case where i got a ban without knowing any reasons worried me so please my ign is Stylesh if any mods or staff could answer my request on how i got banned just leave a comment below i really want to know... sorry if this is not the actual forum to post on im new to this game if any reasons i want to say sorry if i done things wrong....

Hello guys, i was worried by my account being ban without knowing any reasons i checked my account status and it didn't state any reason on how i got banned...i love playing the game and i played this almost everyday but in the case where i got a ban without knowing any reasons worried me so please my ign is Stylesh if any mods or staff could answer my request on how i got banned just leave a comment below i really want to know... sorry if this is not the actual forum to post on im new to this game if any reasons i want to say sorry if i done things wrong....

 

Hello there! If you are banned, you should be able to check the reason in the Dashboard. Furthermore, bans should not be talked about in this sub-forum. Despite this, you may make a thread under Discipline Appeals if you feel that this ban is unjust in any way. It is also good to note that bans are not preformed without proper evidence.

 

If it doesn’t say that you are banned on the dashboard, your account isn’t actually banned although there is something on your connection that is.

Therefore, please double check with the following questions:

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this postYou could also use a VPN although you should check you're allowed first.

 

With all that said, I wish you the best of luck and will now be locking this thread.

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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