Adrizik Posted June 15, 2018 Share Posted June 15, 2018 hello i just logged on my old account and i don't have any pokemon left on me and my pc so now i can't keep going Link to comment Share on other sites More sharing options...
Carlito2 Posted June 15, 2018 Share Posted June 15, 2018 Hi, have you read about the merge thing? https://pokemonrevolution.net/forum/topic/88616-url You will merge it in PRO dashboard https://pokemonrevolution.net/dashboard/ I assume you haven't merged your blue/red yet From the day you were born, and took your first breath... I've been beside you. Be not afraid, fear not the name of the reaper. Link to comment Share on other sites More sharing options...
Adrizik Posted June 15, 2018 Author Share Posted June 15, 2018 i have done the merge but i don't have pokemon in my account so i can't keep going Link to comment Share on other sites More sharing options...
Fluffles Posted June 15, 2018 Share Posted June 15, 2018 i have done the merge but i don't have pokemon in my account so i can't keep going Hi there, unfortunately your account may have been apart of the wipe that happened on the Red server in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. If ever your account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Let me know if you'd like to take up this offer. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Adrizik Posted June 21, 2018 Author Share Posted June 21, 2018 ok but i buyed some cloths and mounts with credits, i don't want to lose them Link to comment Share on other sites More sharing options...
Fluffles Posted June 21, 2018 Share Posted June 21, 2018 ok but i buyed some cloths and mounts with credits, i don't want to lose them Hi there. I've put in a request to have your account reset. I'll let you know once you've been reset. Please be patient while your account is being reset, I'll let you know when it's done. If you can provide a proof of purchase that was sent to your email which states that you have purchased coins, please make a post in Donations and Coin Issues explaining that your account got wiped so that you may have your coins restored on your new account. If your cosmetics were purchased using the 80 coins you had on Silver, then I'll see if I can have that placed on your reset account. Really sorry for the inconvenience and I hope you understand. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Fluffles Posted June 21, 2018 Share Posted June 21, 2018 ok but i buyed some cloths and mounts with credits, i don't want to lose them Your account has been reset on Silver. You should also have the 80 coins you had after merging, so you can rebuy your clothes/mounts. Let me know if you need anything else. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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