Zulkarnain Posted June 26, 2018 Share Posted June 26, 2018 hello I took bane because of my internet, but I think it has returned to normal because the technician came here and arranged, I would like to test, but I need the release of my account that is banned. But I was talking to an officer but so far she has not returned to me. It is possible for someone to help me, Grateful. Link to comment Share on other sites More sharing options...
Fluffles Posted June 26, 2018 Share Posted June 26, 2018 hello I took bane because of my internet, but I think it has returned to normal because the technician came here and arranged, I would like to test, but I need the release of my account that is banned. But I was talking to an officer but so far she has not returned to me. It is possible for someone to help me, Grateful. Hello there! If you are banned, you should be able to check the reason in the Dashboard. Furthermore, bans should not be talked about in this sub-forum. Despite this, you may make a thread under Discipline Appeals if you feel that this ban is unjust in any way. It is also good to note that bans are not preformed without proper evidence. Also, please do note that staff will reply in their own time. You're free to bump your appeal every 24 hours for good visibility. If it doesn’t say that you are banned on the dashboard, your account isn’t actually banned although there is something on your connection that is. Therefore, please double check with the following questions! ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this postYou could also use a VPN although you should check you're allowed first. With all that said, I wish you the best of luck and will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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