Hello, I've played PRO in 2016 i guess, not quite sure, but I even participated in events like halloween event etc. But now, that I came back to play PRO, there is some new things happening like merging accounts and etc... I've merged my account but when I try to login in the silver serve, there is no success, appear the message "invalid username/password" but if I try login in the gold serve it's normal... Sorry for my poor english, but can someone help me? :(

Hello, I've played PRO in 2016 i guess, not quite sure, but I even participated in events like halloween event etc. But now, that I came back to play PRO, there is some new things happening like merging accounts and etc... I've merged my account but when I try to login in the silver serve, there is no success, appear the message "invalid username/password" but if I try login in the gold serve it's normal... Sorry for my poor english, but can someone help me? :(

Hi there, and sorry for your inconvenience!

 

Since your progress was on Red server and that it has merged with Blue server (or the other way around, you didn't state your username so I don't know for you), it will now be on Silver server. Moreover, Gold server is simply a rename of the server formerly known as Yellow.

• You can learn more about the merge and how to proceed here: Server Merge FAQ
  
• And you can find the common merge errors solutions here: Common Merge Errors FAQ
  

 

Please read both these topics thoroughly and you will be able to log back in-game; do tell me if you need further assistance.

Until then, I wish you a nice day :)

Thank you so much, you and the staff are so helpful and dedicated

Thank you so much, you and the staff are so helpful and dedicated

Thanks for your kind words! And since you've managed to go online as it seems, I'll now lock this thread.

Welcome back to PRO, enjoy :)

 

- Locked -