Tobz911 Posted July 10, 2018 Share Posted July 10, 2018 I haven't played PRO since 2017 and I just discovered the merging thing, so I merged and accidentally pressed red instead of blue (used to play on blue server) and my account was wiped, I do have definitive proof that I have been playing for a long time https://gyazo.com/90ff45df7bc461c30c838b761d645e6b full proof. If a staff member could reverse this I would be very grateful, I really want to start playing PRO again. Link to comment Share on other sites More sharing options...
Fluffles Posted July 10, 2018 Share Posted July 10, 2018 I haven't played PRO since 2017 and I just discovered the merging thing, so I merged and accidentally pressed red instead of blue (used to play on blue server) and my account was wiped, I do have definitive proof that I have been playing for a long time https://gyazo.com/90ff45df7bc461c30c838b761d645e6b full proof. If a staff member could reverse this I would be very grateful, I really want to start playing PRO again. Hello there! Upon checking, I see that your progress on the Blue Server. It is correct that you have to merge, but it seems as if you have picked the Red server as your main server instead. Nevertheless, I can request to have your account unmerged, but please be sure to choose the correct server as your main server because we will not be unmerging your account for you again if you fail to do so. Please be patient as you wait to be unmerged. I recommend that you don't make any trades on your Silver account as well as that would make it so we cannot carry on with the unmerge. Also, there is no ETA as to when your account will be unmerged as our Developers may be busy. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Fluffles Posted July 12, 2018 Share Posted July 12, 2018 I haven't played PRO since 2017 and I just discovered the merging thing, so I merged and accidentally pressed red instead of blue (used to play on blue server) and my account was wiped, I do have definitive proof that I have been playing for a long time https://gyazo.com/90ff45df7bc461c30c838b761d645e6b full proof. If a staff member could reverse this I would be very grateful, I really want to start playing PRO again. Hi there. Your account has now been unmerged. Please choose the Blue server as your main server because we will not be unmerging your account for you again. Let me know if you encounter any further issues. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Tobz911 Posted July 26, 2018 Author Share Posted July 26, 2018 Thank you so much! You have no idea how excited I am to play again in Johto! Link to comment Share on other sites More sharing options...
Fluffles Posted July 26, 2018 Share Posted July 26, 2018 Thank you so much! You have no idea how excited I am to play again in Johto! Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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