Astraea

Hi there, The server is currently down for routine maintenance; Silver is locked while staff members test out new content before being officially released to everyone. I'm afraid that there is no ETA on this, but PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Welcome Jade! Hope to see you around sometime!

Hello everyone, Indeed, maintenance is still ongoing while staff test out new additions to the game, which is why Silver is online, but locked. I'm afraid that there is no ETA until testing is over; all I can ask is to be patient with us, as we have quite a bit of content being released that all need testing. The new client is available for download and can be found on our Downloads page. Regarding the Windows PC client in particular, the mega.nz host is not updated to the current version, therefore, you will need to download the new "Roots" version from the Mediafire links. I'd also like to add that PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi Bhanuakhil, The only way to reset your password for PRO is through the PRO Dashboard Password Reset prompt; if you have entered your PRO information into a link that isn't https://pokemonrevolution.net/dashboard/reset_pass.php, I highly suggest you go ahead and change your password now, as your information may have been compromised. I've removed the links from your thread as they were possible phishing links. If there is anything else I can clarify for you, please let me know. Kind Regards, Astraea.

Hi Lakeshaaa, The server is currently down for routine maintenance. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Thank you as well, and I hope you're having a great time playing PRO!

Welcome to PRO!

Welcome!

Locked as the player has been successfully moved to Sinnoh and started the story quest of said region.

Hi Mourya, According to your logs, the Yellow Jet-Skii should be in your mailbox from Viggu. Can you please have a check there for me, and if it is indeed not there, can you please take a screenshot of your mailbox for me? Kind Regards, Astraea.

Hi Gatsby54, Your party bug issue has been fixed! Have a good day and a good game. Kind Regards, Astraea. - Locked -

Hi Svaen, Glad to hear that! I'll now lock this topic; have a great rest of your week.

Hi Svaen, The Pokemon stuck in your party were from Kanto, and have now been moved to your PC. Can you have a check and confirm this with me? Kind Regards, Astraea.

Hi Wasabitsuna, I'm sorry for any inconveniences that may have been occurred due to this bug! Actually, it is impossible to bring seven Pokemon in a PvP battle. What must have happened is as eltyyy described; the enemy player swapped into a Pokemon that died immediately due to hazards. When this happens, the game does not correctly register that Pokemon as fainted and therefore doesn't update the Pokeball icon properly. Unfortunately, there is no ETA as to when this bug will be fixed, but keep an eye out on the Downloads & Update Logs for when they will be. Despite this inconvenience, I hope you have a good game and a great rest of your week. Kind Regards, Astraea.

As your issue is solved, I'll now lock this topic. Have a good rest of your week!

Hi there, As your account existed before the Silver and Gold servers were created, you will need to merge your Red and Blue save data in order to log into the Silver server. You appear to be getting this "Invalid Password" prompt because you haven't done so. You can complete the merging process on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea.

Hi Bondismexican, I'm sorry about this bug you've experienced! Unfortunately, this bug is a known issue and there is no ETA for when it will be fixed, as only a Developer has the ability to do so. Keep an eye out on the Downloads & Update Logs for when the fix is out! Despite this inconvenience, keep in mind you can hover over the routes and towns on the map to get a gist of where you're located at; the name of the location you're at will always be in the top right corner, below the clock. With that said, as there is nothing more I can do for you, I'll now lock this topic. Have a good rest of your week! Kind Regards, Astraea. - Locked -

Locked as solved, enjoy and have a good rest of your week!

Hi Blindfurtz, Please ask your friend to create a post in the General Complaint Area (for privacy purposes) describing his issue, and one of our staff members will attempt to recover his account from there. If you have any more questions regarding this, feel free to ask and I'll do my best to assist you. Kind Regards, Astraea.

Hi AwesomeCL, You've been sent back to your last visited PC. Can you have a look and confirm this with me? Kind Regards, Astraea.

No problem! I'll now lock this thread as your question has been answered, have a good rest of your week. Kind Regards, Astraea. - Locked -

Hi n9ne1987, There is no Trojan.exe or a virus of any sort in our PRO files, and our files are safe as long as you are downloading from our official Download Links. Due to the obfuscation of PRO's source code, it is triggered as a false positive by many anti-viruses. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. With that said, you'll simply need to an an exception to your anti-virus for your PRO Folder and you shouldn't incur any issues. Keep in mind that once there is a client update, you may need to add an exception to your anti-virus if you start using a new PRO Folder. If there is anything else I can clear up for you, feel free to ask. Kind Regards, Astraea.

Hi CatiAinsworth, The free coins your friend received was part of the complimentary 40 coins PRO Staff gave to all existing accounts in March due to promotion, frequent server crashes, and complaints. You can read the post about it here. As your friend had signed up in 2015 and his account existed in March, he was also part of the playerbase that received the 40 coins. Unfortunately, as you have signed up after this incident, you will not be receiving those coins. If there is anything else I can help you with or clarify for you, please let me know. Kind Regards, Astraea.

Welcome Dino!

Take care and good luck in your future endeavors.