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Astraea

Former Staff
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Everything posted by Astraea

  1. Hi there, Unfortunately, it appears Silver server has crashed and will need an Admin or higher to manually reboot the server. PRO Staff is aware of this situation and are looking to get things back up and running as soon as possible. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
  2. Hi Aley98, Please go ahead and change your password here, ensuring that it is alphanumerical. This bug can sometimes happen after a merge (where you input the correct password but still get the "Invalid Password" prompt); a change of password is known to fix the issue. Sorry about the inconvenience! Kind Regards, Astraea.
  3. Hi Daniel17, Can you describe the problem in detail? What happens, when does it happen, and how is the problem triggered? More information will greatly help us assist you! Kind Regards, Astraea.
  4. Hi Aley98, I've done the merge process for you as a courtesy. Can you try to log in now? Kind Regards, Astraea.
  5. Hi JanLucid, You appear to have found a solution by yourself as you're online on the Silver server currently. Do you still require assistance? Kind Regards, Astraea.
  6. Hi there, I'm extremely sorry for the inconvenience; it appears both Silver and Gold have recently crashed. Many times, the server will reboot itself in 5 minutes or less, but in some cases PRO Staff will need to manually reboot the server depending on the circumstances. I'm afraid that we have no ETA in the case that a staff member will need to perform a manual reboot. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
  7. Hi there, I'm extremely sorry for the inconvenience; it appears both Silver and Gold have recently crashed. Many times, the server will reboot itself in 5 minutes or less, but in some cases PRO Staff will need to manually reboot the server depending on the circumstances. I'm afraid that we have no ETA in the case that a staff member will need to perform a manual reboot. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
  8. Hi there, I'm extremely sorry for the inconvenience; it appears both Silver and Gold have recently crashed. Many times, the server will reboot itself in 5 minutes or less, but in some cases PRO Staff will need to manually reboot the server depending on the circumstances. I'm afraid that we have no ETA in the case that a staff member will need to perform a manual reboot. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
  9. Hi xMaskman, As stated in the Happiness Guide, Love Island rocks require your Pokemon to have 220 Happiness or more. The reason why your Steelix refuses to follow orders is because it only has 162 happiness points. As stated in the aforementioned guide, here are ways to gain happiness: Let me know if there is anything else I can help you with or clarify for you. Kind Regards, Astraea.
  10. Welcome! For guides, check out our Game Guides; if you are lost, be sure to visit General Support for assistance!
  11. Welcome to PRO, Martin! I hope you enjoy your time here!
  12. Hi there, The server is currently down for routine maintenance; Silver is locked while staff members test out new content before being officially released to everyone. I'm afraid that there is no ETA on this, but PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
  13. Hi there, The server is currently down for routine maintenance; Silver is locked while staff members test out new content before being officially released to everyone. I'm afraid that there is no ETA on this, but PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
  14. Hi there, As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.
  15. Hi there, The server is currently down for routine maintenance; Silver is locked while staff members test out new content before being officially released to everyone. I'm afraid that there is no ETA on this, but PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
  16. Hi there, The server is currently down for routine maintenance; Silver is locked while staff members test out new content before being officially released to everyone. I'm afraid that there is no ETA on this, but PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
  17. Hi there, The server is currently down for routine maintenance; Silver is locked while staff members test out new content before being officially released to everyone. I'm afraid that there is no ETA on this, but PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -
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