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Hello bhied31, I'm extremely sorry about this inconvenience. If you have not already done so, please completely remove all APK files you may have from PRO and uninstall the previous application that you have had on your device. Also, please clear the cache in your mobile settings. If you continue having issues, you can download the Mega app from the playstore in order to access the PRO client. Please let me know what steps you have taken to resolve your problem so that I can better assist you. I hope you have a wonderful day.

Hi AryanAlain2, As Heiwajima stated, please use the CCleaner which can be found in this link. Make sure that everything PRO related is removed. You should download the client again only after completing these steps. If you are on a mobile device, you can simply clear the cache in the settings of your phone. The latest client will be released very soon. In the meantime, thank you for your patience.

Hello zsquirrel, You can obtain an assault vest from any PvP coin master for 50 PvP coins. The coin master is located in Vermilion City, Olivine City, Mauville City, and Canalave City. You earn one PvP coin for each ranked battle you win. Also, this item is tradeable, therefore, you are able to purchase it from other players with pokedollars. The assault vest is also a potential reward from the Battle Boss. A guide for information about items in game as well as their locations can be found here. I hope this information is helpful to you. Please let me know if you have any other questions.

Hello SosPechosa, I am extremely sorry about this problem. I wanted to let you know that I am currently investigating your issue. If I am understanding currently, you said that you have Kanto completed and were in the middle of Johto. According to the database, you account with the name "SosPechosa" shows 1 hour of gameplay on the Red server. There is virutally no gameplay shown for the other servers. I have already contacted an administrator about your problem and will update you as soon as we find out more. Once again, I am sorry about this problem. I will keep you updated once I have more information. I hope you have a great day!

Hello avivi1234, I'm really sorry about this inconvenience. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost. If you still receive an “Invalid Password/Username" message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue. You can find more detailed information about the merge errors here. For other information in general, you can view this post. Your account has not been lost, and you simply need to merge. Everything will be there once you complete this step. Let me know if this works for you. I hope you have a great day.

Hello RobertoRamoss, I'm sorry about this inconvenience. Your furret must have accidentally been deleted. For future reference, please use the Restore Pokemon Megathread to make these reports. I will take care of this issue now. Since this problem will be taken care of, I am going to lock the thread. Good luck and have fun in the game! -Locked-

Hi again, I'm happy to hear everything is working for you now! Since this problem is now resolved, I am going to close the thread. Good luck in the game and have fun. -Locked-

Hello Spirit745, i am extremely sorry about this issue. If you are still stuck, please try the following solutions: ▪︎ Try Alt+Tab ▪︎ Use an Escape Rope ▪︎ Try battling another player and losing, this should bring you back to your last visited Pokecenter ▪︎ Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar ▪︎ Log out, and then back in ▪︎ Close the whole client and start PRO again Let me know if you are still experiencing this problem so that I can further help you. Once again, I am very sorry about this problem. I hope you have a great day.

Hello fabiocatita, I am very sorry about this frustrating experience. Please perform a clean installation. You should completely remove all PRO related files including the initial download, uninstall the client you have, and also clear your cache. You can use a program such as CCleaner for the latter. After completely removing PRO from your platform, download the client again here. Please let me know if this method has resolved your issue. I hope you have a great day!

Hello Cryocide, I'm extremely sorry about this inconvenience. This is not an unusual issue for players after completing the merge. It can be easily resolved by changing your password to something alpha-numerical here. You may have to do this several times. Let me know if this information has resolved your problem. I hope you have a great day!

Hello gigipaga, I'm sorry about this frustrating inconvenience. Staff members are aware of this problem. It will be resolved with the next client update which contains a solution for other bugs as well. The client should be available very soon and will be announced on Discord and Twitter once it is ready. Again, I am sorry for any trouble this has created for you. Thank you for your patience in the mean time. I hope you have a great week!

Hello Mathewberen, I'm sorry about this inconvenience. If you haven't already, please restart the application. This can potentially help enough to allow you to leave the area. If you have not already entered the Vermilion City PC, use an escape rope. You will be teleported to the last PC you visited. Let me know if this information has helped you or not. I hope you have a great day!

Hello Zorall, I'm extremely sorry about this situation. A new client update will be released soon that will resolve these issues. It will be announced on Twitter and Discord once it is available. You can try to do a clean installation, however, you may need to wait for the upcoming client. When doing a clean installation, please be sure to completely remove all PRO related files aside from uninstalling the application. You should clear your cache as well. After doing this, you can redownload and reinstall the application using the links here. Let me know if this helps you and once again, I am very sorry about this inconvenience. I hope you have a great day!

Hello DRDoctor, I'm extremely sorry about this frustrating situation. The most recent client has contained some bugs. A new client update will be released soon that will resolve these. It will be announced on Twitter and Discord once it is available. You can try to do a clean installation, however, you may need to wait for the upcoming client. When doing a clean installation, please be sure to completely remove all PRO related files aside from uninstalling the application. You should clear your cache as well. After doing this, you can redownload and reinstall the application. I hope this information provides you with some help. Once again, I'm very sorry about this inconvenience. Let me know if you have any other questions.

Hi again, Thank you for your patience and understanding. Since there are no other questions, I am going to close this thread. Have a wonderful week and enjoy the game! -Locked-

Hello Robertonoah, I am sorry about this inconvenience that you are experiencing. If you have not already restarted your client, please do so. This would resolve any visual glitch that may be causing your problem. However, this is not a guaranteed solution. Unfortunately, we can not offer refunds so it will be necessary to teach your Charmander flamethrower at a move relearner. The move costs 2k. Move relearners can be found in Saffron City and Cerulean City. I can also de-level your Charmander so that it can learn the move again through leveling. There is a useful guide that is entirely dedicated to making money. You can view it here. Once again, I am sorry about this situation. I hope this information can provide you with some utility. Have a wonderful week and enjoy the game!

Hello yuuya26, I am extremely sorry about this inconvenience. This visual bug is currently known about, and it will be resolved for you as soon as the new client is available. Please keep an eye on the announcements in Discord or Twitter where these downloads will be posted when ready. Once again, I am sorry about this. Thank you for remaining patient in the meantime. I hope you have a great day!

Hello Mitch95, I am extremely sorry about this inconvenience. Staff members are aware of this issue. The missing EXP boosts are a visual bug. This will be resolved with a new client update that will be available later today. Please keep an eye on Discord announcements or Twitter for this update. Thank you for your patience in the meantime. I hope you have a great day!

Hello Luminetor, I'm very sorry about this inconvenience. Staff is aware of this issue and have been actively working to fix it. Servers were restarted yesterday to fix the bug, however, Pokemon caught prior to this are still affected. A new client will be released later to fix these problems. Please keep an eye on the announcements on Discord and Twitter for this client. If you have issues with Pokemon stuck in your team, please visit this thread. Once again, I apologize for this problem. I hope you have a great week.

Hi again, Thank you for taking the time to provide this information. As stated, the items do appear in your inventory on the database. However, this problem is most likely caused by a visual glitch. There have been numerous bugs during this client update due to the significant number of changes made. There will be another client available today that will fix these bugs. It will be posted on Twitter as well as announced on Discord. I can also personally provide you with the link here once it is announced. Once again, I am very sorry about this situation. Your patience is greatly appreciated.

Hello GaltierDZ, I'm very sorry about this inconvenience. Could you please provide more information about your situation? Have you checked your bag to see if the items are there? According to the database, your inventory shows 5 leftovers and 2 eviolites. Thank you for your cooperation and patience while I help you with this problem. I hope you have a wonderful day.

Hello laike10, I am sorry about this inconvenience. The new client does contain issues that staff members are aware of. Thank you for notifying us about this particular glitch. It will be fixed soon along with other bugs. I hope you have a wonderful day!

Hello Lunahiena, I am extremely sorry about this inconvenience. This visual bug is currently known about, and it will be resolved for you as soon as the new client is available. Please keep an eye on the announcements in Discord or Twitter where these downloads will be posted when ready. Once again, I am sorry about this. Thank you for remaining patient in the meantime. I hope you have a great day!

I am extremely sorry about this inconvenience. This is a known bug that staff members are aware of. There is currently a fix, however, a new client will be required to download. Please keep an eye on the announcements on Discord and Twitter where the new client will be available soon. Thank you for your patience in the meantime. Once again, I am very sorry about this inconvenient situation. I hope you have a wonderful day! -Locked-

Hello wolfandreas, I'm extremely sorry about this inconvenience. This is a known bug that staff members are aware of. There is currently a fix, however, a new client will be required to download. Please keep an eye on the announcements on Discord and Twitter where the new client will be available soon. Thank you for your patience in the meantime. Once again, I am very sorry about this inconvenient situation. I hope you have a wonderful day!