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Rayondeclaire

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  1. Locked out of my account

    Rayondeclaire replied to Rayondeclaire's topic in Resolved General Support
    Yes! I'm able to play again! Thank you for letting me know.

  2. Locked out of my account

    Rayondeclaire replied to Rayondeclaire's topic in Resolved General Support
    Although it's not what I would like to hear, I appreciate that you took the time to look into the issue for me- Thank you very much. I guess I will just have to wait, Thank you again. I hope you enjoy the rest of your day -RayonDeclaire

  3. Locked out of my account

    Rayondeclaire replied to Rayondeclaire's topic in Resolved General Support
    Hi, thank you for the swift reply. If kicking me didn't solve the problem then the only thing I could think of is the fact that I use a vpn on my electronic devices. (except for my tablet which never leaves the house.) .. I have used all three (computer, phone and tablet) to login and play on my account before this problem happened. If I turn off my vpn could that help? Thanks, RayonDeclaire

  4. Locked out of my account

    Rayondeclaire posted a topic in Resolved General Support
    Hello, I have been locked out of my account for about 3 days now because of the 'User already logged in' error. I have already consulted a discord mod to which they said I would have to wait until either a server reboot/refresh OR maintenance. Since I have no idea when any of these things will happen, I would very much appreciate it if a dev/admin could log me out from server side so I may resume my game with my husband.. He is already in johto and I am stuck in kanto because of this bug lol.. (I am not looking for pity xD) I have been waiting for the server to crash again as that prompts a server reboot but to my knowledge there hasn't been one in the past few days and I am still locked out of my account. I have tried repeated attempts to login, even spammed the login button over and over hoping for a gap that would let me bypass the loop. Also I already know that I am not supposed to talk about server maintenance etc, I am not looking for a date when maintenance or a reboot will be initiated (I know that the devs are already working on the existing bug that HAS been making silver crash off and on for the past week or so) what I AM looking for is a dev/admin who could let me know if my request is even possible.. Thank you very much for your time reading this and I pray that my request is a valid one. Sincerely, RayonDeclaire

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