Calm your a$$ down everyone.
This is NOT a company, they don't have 24/7 customer service and developers ready to fix every crash in a few minutes. You guys don't seem to have any idea on how a game works if you think it's that easy to fix crashes, and even less if you think upgrading servers for a game of this size is cheap. The server crashes (probably) because it's overloaded, it cannot take the amount of data. Buying and upgrading to bigger servers costs a lot of money and takes a lot of time. If you really want things to speed up, you pay for the servers, ones you see the price I think your attitude towards the staff about this will be way different.