Hello Xylos, thanks for the help.
I tried a lot of things to that post, but nobody of that works of me, so I thought that was my W10 or something, so I tried to open the game in Android, and works on my android.
Later, I opened the game on my pc and... my character move! with all my pokemons.
Honestly, I don't know what happends but all is fine now, so thanks you very much