This is our fourth month after we entered live BETA, crashes, bugs and etc., happen in live beta, all we ask is your patience during one of those mentioned things happen. No one is forcing or begging you to play or donate to our game, if you don't like how it works here, you can play another game which you like, but saying begging for donations, why start live BETA and whatnot is not going to help you. Back to the matter at hand, as Zero said Items lost during server rollbacks cannot be refunded.
He is content scripter neither a MOD or Admin.