Cookieneko Posted July 14, 2018 Share Posted July 14, 2018 Hello :( I tried to play today, but it says I need to download the new version. Once I comolete that It says "sorry there is another version that creates a conflict with the file" I delete theversion, and everything... It is not working... :'( 1 Link to comment Share on other sites More sharing options...
Fluffles Posted July 14, 2018 Share Posted July 14, 2018 Hello :( I tried to play today, but it says I need to download the new version. Once I comolete that It says "sorry there is another version that creates a conflict with the file" I delete theversion, and everything... It is not working... :'( Hi there. If you haven't updated your client you'll have to download the latest update here! Please remember that you need to completely uninstall and delete all your PRO files. This includes everything that you unziped and/or downloaded. When running the new client, please make sure the old one is deleted and ensure that you're running the newest version of PRO that you downloaded. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Cookieneko Posted July 14, 2018 Author Share Posted July 14, 2018 Hi there. If you haven't updated your client you'll have to download the latest update here! Please remember that you need to completely uninstall and delete all your PRO files. This includes everything that you unziped and/or downloaded. When running the new client, please make sure the old one is deleted and ensure that you're running the newest version of PRO that you downloaded. I delete all the file, but now it says that my user and password are invalid... I reset my password but nothing has change :( what im gonna do? Link to comment Share on other sites More sharing options...
Fluffles Posted July 14, 2018 Share Posted July 14, 2018 I delete all the file, but now it says that my user and password are invalid... I reset my password but nothing has change :( what im gonna do? Hi there. Upon checking, it seems as if that your data is on the Gold server. You need to make sure you're logging on this server instead of Silver. Please let me know if you can log onto the Gold server. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Cookieneko Posted July 14, 2018 Author Share Posted July 14, 2018 I know that im on that server sweet heart, the thing is, that it keeps saying invalid password or user, I reset twice my password on the webpage and nothing... Whyyyy??? :''''( Link to comment Share on other sites More sharing options...
Fluffles Posted July 14, 2018 Share Posted July 14, 2018 I know that im on that server sweet heart, the thing is, that it keeps saying invalid password or user, I reset twice my password on the webpage and nothing... Whyyyy??? :''''( Hi there. If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Cookieneko Posted July 14, 2018 Author Share Posted July 14, 2018 Thank you for your support... I already tried with the link you sent, but even if it says its reset, its not working. Keep saying invalid user or pass Link to comment Share on other sites More sharing options...
Fluffles Posted July 14, 2018 Share Posted July 14, 2018 Thank you for your support... I already tried with the link you sent, but even if it says its reset, its not working. Keep saying invalid user or pass Hi there. Can you send me a screenshot saying it's been reset? Please make sure you clicked on the link sent to you in the email to do so. If you didn't get the mail, let me knnow. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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