Rivas20 Posted July 15, 2018 Share Posted July 15, 2018 Hello community The game after 10 to 12 minutes playing stays stuck and then closes alone. I reopen it but it happens exactly the same, every 10 to 15 min the game closes again. Someone who can help me? Link to comment Share on other sites More sharing options...
Armin Posted July 16, 2018 Share Posted July 16, 2018 (edited) Hello community The game after 10 to 12 minutes playing stays stuck and then closes alone. I reopen it but it happens exactly the same, every 10 to 15 min the game closes again. Someone who can help me? Hey @Rivas20, I'm sorry for this inconvenience; as stated in the Read This Before Making a Support Topic, there may be different issues that could make you crash depending on your Operating System: Crash issues or other issues ▪︎ Win7 Guide ▪︎ Win10 Crash Fix ▪︎ Android Guide ▪︎ Mac Guide ▪︎ Linux/GNU Guide ▪︎ Cannot open PRO in Mac Other solution for crash (follow 3 steps) 1. Unzip file without using WinRAR or 7zip 2. Disable anti-virus program 3. Restart computer Mac UnZip Programs Suggestions 1. The Unarchiver 2. WinZip5 3. Keka 4. BetterZiip Others solution: Update driver and reinstall Direct X Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client. In case it doesn't work, please post your crash log here. The crash log should be located nexto the Exe file. C:\Users\x\AppData\LocalLow\PROTeam\Pokemon Revolution\Crashes where the x is replaced with the User Profile Name on your PC. Let me know. Have a great day! Armin Edited July 16, 2018 by Armin General Support ⚔ PRO Discord ⚔ Game Guides ⚔ Mapping Bugs ⚔ Rules Do not contact Staff members for private support. Use the appropriate forums as it may be helpful to others. Unsolicited messages will be cleaned by Levi. Link to comment Share on other sites More sharing options...
Rivas20 Posted July 16, 2018 Author Share Posted July 16, 2018 Hey @Rivas20, I'm sorry for this inconvenience; as stated in the Read This Before Making a Support Topic, there may be different issues that could make you crash depending on your Operating System: In case it doesn't work, please post your crash log here. The crash log should be located nexto the Exe file. C:\Users\x\AppData\LocalLow\PROTeam\Pokemon Revolution\Crashes where the x is replaced with the User Profile Name on your PC. Let me know. Have a great day! Armin That is the problem i check the located to crash ( C:\Users\x\AppData\LocalLow\PROTeam\Pokemon Revolution\Crashes) and nothing is there... Link to comment Share on other sites More sharing options...
Armin Posted July 16, 2018 Share Posted July 16, 2018 (edited) That is the problem i check the located to crash ( C:\Users\x\AppData\LocalLow\PROTeam\Pokemon Revolution\Crashes) and nothing is there... If you are unable to find it, please update your Graphic Drivers and Operating System to the latest version. Also trying the steps that I listed you before may help you. Let me know it that worked. Armin Edited July 16, 2018 by Armin General Support ⚔ PRO Discord ⚔ Game Guides ⚔ Mapping Bugs ⚔ Rules Do not contact Staff members for private support. Use the appropriate forums as it may be helpful to others. Unsolicited messages will be cleaned by Levi. Link to comment Share on other sites More sharing options...
Rivas20 Posted July 16, 2018 Author Share Posted July 16, 2018 If you are unable to find it, please update your Graphic Drivers and Operating System to the latest version. Also trying the steps that I listed you before may help you. Let me know it that worked. Armin The folder is empty And check the topic u showme and nothing about this when the program is close, something about "unity problem" is apear for few seconds and all closed. I so fast, i don't read more. Link to comment Share on other sites More sharing options...
Fluffles Posted July 19, 2018 Share Posted July 19, 2018 The folder is empty And check the topic u showme and nothing about this when the program is close, something about "unity problem" is apear for few seconds and all closed. I so fast, i don't read more. Hi there. Can you please try the following? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Rivas20 Posted July 19, 2018 Author Share Posted July 19, 2018 Hi there. Can you please try the following? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Thk friend but the same i update graphical driver, add an exception in firewall and antivirus. But nothing happened =/ Link to comment Share on other sites More sharing options...
Fluffles Posted July 26, 2018 Share Posted July 26, 2018 Thk friend but the same i update graphical driver, add an exception in firewall and antivirus. But nothing happened =/ Hi there. Could you try to delete all your PRO files and reinstall the client? You may download the latest client here. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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