bought on my last part, before the reset, a mount Glaceon with a cloth and headgear. I lost my clothes which I had to ransom (I had C 40) but I did not have enough for HeadGear. Furthermore, I perceive on my shortcut bar my mount Glaceon and a bike, however, I cannot use them.

 

Can you help me please?

bought on my last part, before the reset, a mount Glaceon with a cloth and headgear. I lost my clothes which I had to ransom (I had C 40) but I did not have enough for HeadGear. Furthermore, I perceive on my shortcut bar my mount Glaceon and a bike, however, I cannot use them.

 

Can you help me please?

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here!

 

If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress.

 

As for the Glaceon mount on your inventory, that's due to what you had in your hotbar when you last logged on. You can't use it because you don't actually have them on the Gold Server. Please follow the steps above to access your old account.

I recovered my old account thank you !