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Stuck at map loading [SOLVED]

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Hello. I can't log in into game. I stuck on loading map and, what is strange, i can move loading bar... It happened to me 1 year ago but i still didn't solve it (just forgot about game but now i want play it and again this problem. Thread). I use connection PPPoE (i dont know if this information is important or not). I can leave this loading screen even for few hours but it won't move...

 

 

Screens:

 

 

1.thumb.png.18cd0dd7d8c46cfbdc1bb836e5c11f18.png

 

 

2.thumb.png.d16c022491e02877ca6be442f944a3d9.png

 

Hello. I can't log in into game. I stuck on loading map and, what is strange, i can move loading bar... It happened to me 1 year ago but i still didn't solve it (just forgot about game but now i want play it and again this problem. Thread). I use connection PPPoE (i dont know if this information is important or not). I can leave this loading screen even for few hours but it won't move...

 

 

Screens:

 

 

[ATTACH]31829[/ATTACH]

 

 

[ATTACH]31831[/ATTACH]

Hi there. Can you please try ALL of the following?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

  • Author
Hi there. Can you please try ALL of the following?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

 

I did all. Still not work

I did all. Still not work

Hi there. Could you try to delete all your PRO files and reinstall the game?

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

  • Author
Hi there. Could you try to delete all your PRO files and reinstall the game?

 

Still not work

Still not work

Hi there. This may be caused by an issue with your internet provider. Could you please check with them if you are having internet difficulties. You might also want to check your internet speed to see if it's optimal.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

  • Author

I dont have any problems with internet. Its working ok

I dont have any problems with internet. Its working ok

Along with following Jilan's guide, could you also try to clear cache and cookies and trying to play on another device?

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

  • Author

Tried also on my pc and still not work

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