Shayminxz Posted August 2, 2018 Share Posted August 2, 2018 Hello. I just started playing the game after a year almost. Last time I played was like August 28th, 2017 or something. But when I joined, I started completely over. I noticed Silver and Gold, when I use to play on Red which isn't there anymore. So I lost all my stuff including stuff I paid for like my mounts. It still says I have my mounts but I can't use them. Was this meant to restart completely for everyone? Lucas The Riolu. Link to comment Share on other sites More sharing options...
Menrva Posted August 2, 2018 Share Posted August 2, 2018 Hello. I just started playing the game after a year almost. Last time I played was like August 28th, 2017 or something. But when I joined, I started completely over. I noticed Silver and Gold, when I use to play on Red which isn't there anymore. So I lost all my stuff including stuff I paid for like my mounts. It still says I have my mounts but I can't use them. Was this meant to restart completely for everyone? Hello SnivyX, I’m really sorry for this inconvenience. Your account still exists so do not worry. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard here. Please be careful to select the correct account as your main. If you played on the Red server then you need to select Red under “Merge both accounts." Choosing the wrong account as your main will result in you story data being lost. If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue. You can find more detailed information about the merge errors here. For other information in general, you can view this post. Let me know if you have any issues merging or have other questions. I hope you have a great day. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
Shayminxz Posted August 2, 2018 Author Share Posted August 2, 2018 Hello SnivyX, I’m really sorry for this inconvenience. Your account still exists so do not worry. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard here. Please be careful to select the correct account as your main. If you played on the Red server then you need to select Red under “Merge both accounts." Choosing the wrong account as your main will result in you story data being lost. If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue. You can find more detailed information about the merge errors here. For other information in general, you can view this post. Let me know if you have any issues merging or have other questions. I hope you have a great day. It worked! Thanks for the reply. Last time playing was July 2017, wow. I recently began wanting to play it again because it's such a fun game. Thanks for helping me! Lucas The Riolu. Link to comment Share on other sites More sharing options...
Menrva Posted August 2, 2018 Share Posted August 2, 2018 It worked! Thanks for the reply. Last time playing was July 2017, wow. I recently began wanting to play it again because it's such a fun game. Thanks for helping me! Hello SnivyX, Glad I could help! Have fun and enjoy all the updates. I will lock this thread now since the issue is solved. I hope you have a great day. -Locked- Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
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